Support
Something not working, or a question about your subscription? We answer every email.
Contact us
Email support@nestchinese.com — we usually reply within two working days. Telling us your HSK level and what you were doing helps us fix things faster.
Frequently asked
- How do I cancel my subscription?
- Subscriptions bought in the iOS app are managed by Apple: open the Settings app → tap your name → Subscriptions → NestChinese → Cancel. Cancelling keeps your Pro access until the end of the paid period.
- How do I get a refund?
- Purchases made through the App Store are refunded by Apple, not by us. Request one at reportaproblem.apple.com with the receipt Apple emailed you.
- How do I delete my account and data?
- In the app, open Profile → Account → Delete account. This permanently removes your account and study data. You can also email us and we'll do it for you.
- Does my progress sync across devices?
- Yes — sign in with the same account on the web and in the app and your streak, honey, mistakes and flashcard schedule follow you.
- Is NestChinese affiliated with the official HSK exam?
- No. NestChinese is an independent study tool. We are not affiliated with Hanban/CTI or the Center for Language Education and Cooperation, and we do not publish official past papers.
- The audio or a question looks wrong — how do I report it?
- Email us with the level and what you saw. Content reports are the fastest way to improve the question bank, and we read every one.